Our Background

Allen Claims, Inc. is a Public Adjuster firm headquartered out of Kansas City, Missouri. We handle claims with the sole purpose of protecting you, our client. We provide expert claims assistance to policyholders throughout the claim process. We seek the proper and equitable financial compensation for our clients, and maintain industry standards set by the National Association of Public Insurance Adjusters (NAPIA). We work to hedge insurer fraud by documenting and supporting the American Policyholders Association (APA).

We work with commercial property owners, management companies, small businesses, corporations, as well as individual homeowners alike. Our extensive work in Catastrophe Zones (areas affected by natural disasters) such as hail storms, wind, Derechos and 15+ hurricane deployments as of 2021 has provided us the extensive field experience and policy acumen to to aptly assist and vigorously represent on behalf of the clients we represent. 

Many insurance carrier’s continue to tighten their belts by underpaying claims and relying on conflicting protocols that they call covered damage and then delay, deny, and defend. The need for us advocating for and assisting policyholders continues to grow. Insurance carriers hold significant leverage over their insureds, and when they deny and underpay, Allen Claims Public Adjusters work to document the claim for you and level the playing field.

Insurance carriers hire biased “experts”, and rely on inexperienced & unlicensed “inspectors” to represent their best interests. Policyholders can get a proper inspection by hiring ACI Public Adjusters to represent and protect their interests. You are not alone. When needed, we can secure licensing to work in any of the 50 US states, to include Washington D.C., Puerto Rico, and The Virgin Islands.

Our story is a humble one of a real estate and construction magnate that lost it all in the fall of the great recession. While rebuilding houses damaged by storms in Midland TX then in El Paso, I found insurance adjusting as a career I could align with. Travel, income, long hours, hard work, and mores set in ethical mortar. Hell yes. So, in 2009 our adjusting career began, utilizing business acumen harvested from real estate, finance, and construction.

As a Catastrophe Adjuster I worked tirelessly for insurance companies doing good work and “keeping the promise” as established by the provisions of the policy. As an independent adjuster, I would inspect commercial and residential properties for damages, document the loss, estimate the damages, and pay what was determined to be owed under the policy. It was anything but typical and it was work worth doing. I would belay from rope, climb onto 4-story buildings to inspect steep roofs; sift through mud and muck after hurricanes all the while making certain I was finding all the damages I could to make certain to pay the policyholder every penny they were owed. It was awesome. Brutal, yes, but awesome.

My own resume spans thousands of claims, helping policyholders affected by Hurricanes, Hail storms, Wind Storms, Fire, Vandalism, Business Interruption, Flood, Backup Sewer, and more. It was invigorating work to “Do the right thing” day-in/day-out, and get paid to do it. To me, it was more of a calling, with mores that aligned to the core of my US Marine Corps character.

As the years went on, individually, and as a collective group, we adjusters noticed that the claim culture was changing… then in 2017 it shifted suddenly, and not in a good way. Independent Adjuster pay was cut; the work hours and micromanagement of that same work increased; Corporate Trainers were let go altogether, experienced leadership given the early-out, and worst of all for the masses, the policy now seemed to hold the weight of a “maybe” where once a firm promise was present. I, and many other adjusters witnessed the insurance companies we worked for and loved, now disallowing us to pay the legitimate claim for what was owed under the policy. Our hands were tied it seemed, at least for a while. This shift, albeit disappointing and disheartening, was a wake up call. Eventually, those same insurance adjusters would switch sides and began representing you, the insured.

• We are Allen Claims, and we are your Public Adjuster.
  
• We represent you, the insured. We hold your insurance company accountable to the promise you paid for.
  
• We document your loss, and we fight on your behalf with the knowledge, experience, and know-how that you need.
  
• We fight so you do not have to.
  
• Do the right thing: That mantra is at an essence who we are: how we work; what we do.